CVE-2025-13534
HIGH EPSS 13.5%
Published Dec 2, 20257mo ago · Modified Jun 17, 20262w ago
8.8 CVSS 3.1
Published Dec 2, 2025 7mo ago
Last Modified Jun 17, 2026 2w ago
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
CVSS Details
Base Score
Exploitability
Impact
Vector string
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality High
Integrity High
Availability High
Threat Intelligence
EPSS Exploit Probability
13.5% percentile
Exploit & Patch Status
No Known Exploit
No Patch Available
Weaknesses 1
CWE-269 Improper Privilege Management Authorization
Affected Products 1
| Vendor | Product | Version | Range |
|---|---|---|---|
| elula | wsdesk | * | <3.3.3 |
References 4
- plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9
- plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9
- plugins.trac.wordpress.org https://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121
- wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cve
Remediation
No remediation data recorded yet
Check vendor advisories and the NVD entry for patch availability.