CVE-2024-6540

MEDIUM EPSS 30.3%
Published Jul 15, 20241y ago · Modified Jun 17, 20261w ago
5.3 CVSS 3.1
Medium
Find Similar
Published Jul 15, 2024 1y ago
Last Modified Jun 17, 2026 1w ago

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

CVSS Details

Base Score
5.3
Exploitability
1.6
Impact
3.6
Vector string
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack Vector Network
Attack Complexity High
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality High
Integrity None
Availability None

Threat Intelligence

EPSS Exploit Probability
30.3% percentile
Exploit & Patch Status
No Known Exploit
No Patch Available

Weaknesses 1

CWE-790

Affected Products 1

VendorProductVersionRange
otrsotrs*≥8.0.0  –  <2024.5.2

References 1

  • otrs.com https://otrs.com/release-notes/otrs-security-advisory-2024-07/
    Vendor Advisory

Remediation

No remediation data recorded yet

Check vendor advisories and the NVD entry for patch availability.