CVE-2024-23794

HIGH EPSS 18.5%
Published Jul 15, 20241y ago · Modified Jun 17, 20261w ago
7.5 CVSS 3.1
High
Find Similar
Published Jul 15, 2024 1y ago
Last Modified Jun 17, 2026 1w ago

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

CVSS Details

Base Score
7.5
Exploitability
1.6
Impact
5.9
Vector string
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack Vector Network
Attack Complexity High
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality High
Integrity High
Availability High

Threat Intelligence

EPSS Exploit Probability
18.5% percentile
Exploit & Patch Status
No Known Exploit
No Patch Available

Weaknesses 1

CWE-266

Affected Products 1

VendorProductVersionRange
otrsotrs*≥8.0.0  –  <2024.5.2

References 1

  • otrs.com https://otrs.com/release-notes/otrs-security-advisory-2024-06/
    Vendor Advisory

Remediation

No remediation data recorded yet

Check vendor advisories and the NVD entry for patch availability.