CVE-2024-12171

HIGH EPSS 36.8%
Published Feb 1, 20251y ago · Modified Jun 17, 20262w ago
8.8 CVSS 3.1
High
Find Similar
Published Feb 1, 2025 1y ago
Last Modified Jun 17, 2026 2w ago

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

CVSS Details

Base Score
8.8
Exploitability
2.8
Impact
5.9
Vector string
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack Vector Network
Attack Complexity Low
Privileges Required Low
User Interaction None
Scope Unchanged
Confidentiality High
Integrity High
Availability High

Threat Intelligence

EPSS Exploit Probability
36.8% percentile
Exploit & Patch Status
No Known Exploit
Patch Available

Weaknesses 1

CWE-862 Missing Authorization Authorization

Affected Products 1

VendorProductVersionRange
elulawsdesk* <3.2.7

References 3

  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php
    Patch
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail=
    Patch
  • wordfence.com https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve
    Third Party Advisory

Remediation

  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php
    Patch
  • plugins.trac.wordpress.org https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail=
    Patch